A screening clinic lives or dies on queue design. Two hours of waiting undoes any goodwill, so we cap registrations, publish time slots and staff a triage desk from the first minute.
Dignity is a logistics problem: private booths for results, no public naming of conditions, and a seated space for older visitors.
The follow-up call, made within seven days by a volunteer with a script, converts a screening result into an actual appointment more than half the time.